Return and Refund Policy
Everyone at Ice Forts appreciate your business and we strive for every purchase you make with us to be satisfactory. If you have a product issue or need to return the item for any reason, please contact us immediately for assistance.
Our standard return policy is 30 calendar days from the date of purchase. To be eligible for a return, the item must be unused and in the same condition at the time of purchase. Original packaging must be intact and unaltered.
A receipt or proof of purchase must be supplied for a valid return. If the package has been opened and a return is needed, please contact us first for assistance. We reserve the right to refuse any return or request for refund on an item not in original packaging.
You are solely responsible for paying the shipping cost to return your package for any refund. Your original shipping cost is non-refundable. If a refund is issued to you, the cost of the original shipping will be deducted from your refund. All shipping costs are the responsibility of the customer.
When your return is received, we will inspect the item for any imperfections. You will be notified if the item is not eligible for a refund. If the item is not eligible for a refund, you will be responsible for shipping costs for us to send the product back to you.
If your refund is approved and you your original purchase was made by cash or check, you may be refunded by check. If your purchase was made with a credit card, the refund will be applied to your credit card. Less any shipping charges. We reserve the right to impose up to a 15% restocking fee at our discretion. Your refund may also be refunded in the form of gift cards. The refund method is at the discretion of Ice Forts Custom Fish Houses LLC.
Items Not Eligible For Return
Our refund policy does not apply to any sale of a finished or shell house purchase. Fish house sales are as is and separate from this refund / return policy.
Ice Forts Custom Fish Houses LLC
17169 State Highway 371 N
Brainerd, MN 56401